Your Experience Matters - We are Here to Help!

Most concerns that arise in the course of counseling can be addressed collaboratively and directly. However, if you feel additional support or formal guidance is needed, the information below is provided in accordance with the state licensing requirements.

Alternatively, some may have had wonderful experiences with their clinician and like to show support for the practice. Google reviews may be left for Prana Counseling, PLLC here.

Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice at: info@pranatx.org

License, Ethical, or Scope-of-Practice Concerns

Professional counseling services are regulated at the state level. If you believe a clinician has acted outside their professional scope or violated ethical or licensing standards, concerns may be directed to the appropriate regulatory board based on the client’s physical location at the time services were provided.

Jurisdiction & Telehealth Disclosure
Counseling services are provided via telehealth and are governed by the laws and professional regulations of the state in which the client is physically located at the time of session.

Any questions, concerns, or complaints should be directed to the applicable state licensing board corresponding to the client’s location at the time services were rendered.

License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.

Click here to access the Texas Code.

Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, TX 78701
Phone: (512) 305-7700
Investigations / Complaints (24-hour toll-free): (800) 821-3205
Website: https://bhec.texas.gov/contact-us/

Business Violation Concerns

If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.

Click here to learn more about your consumer rights.

https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/ 

Request Records

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.

Email to request: info@pranatx.org

Administrative charges may apply.